Welcome to Lotus Weave. We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website and any related services.
Information We Collect
We collect information you voluntarily provide when you contact us, request a quote, or use our services. This may include:
- Full name and email address
- Phone number and company / business name
- Project details and creative briefs you share with us
- Payment and billing information (processed securely via third-party providers)
- Communications and messages you send us
We also automatically collect certain technical data when you visit our website:
- IP address, browser type, and device information
- Pages visited, time spent, and referring URLs
- Cookie identifiers and analytics data
How We Use Your Information
We use the information we collect to:
- Deliver, personalise, and improve our design services
- Process payments and manage project contracts
- Send you project updates, invoices, and important notices
- Respond to your inquiries and provide customer support
- Send promotional communications (only with your consent)
- Analyse website usage to improve our online experience
- Comply with legal obligations and enforce our agreements
Data Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:
- Service Providers — Trusted third parties who assist us in operations (e.g., payment processors, cloud hosting, email platforms). They are bound by confidentiality agreements.
- Legal Requirements — When required to comply with a legal obligation, court order, or governmental request.
- Business Transfers — In connection with a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before that happens.
- Your Consent — With your explicit permission for any other purpose.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Types of cookies we use include:
- Essential Cookies — Necessary for the website to function correctly.
- Analytics Cookies — Help us understand how visitors interact with our site (e.g., Google Analytics).
- Preference Cookies — Remember your settings and preferences.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being set. However, some parts of our website may not function correctly without cookies.
Data Security
We implement industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data transmitted through our website
- Restricted access to personal data on a need-to-know basis
- Regular security audits and vulnerability assessments
- Secure, firewalled servers with regular backups
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your personal information.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you.
- Rectification — Request correction of inaccurate or incomplete information.
- Erasure — Request deletion of your personal data ("right to be forgotten").
- Restriction — Request that we restrict processing of your data.
- Portability — Receive your data in a structured, machine-readable format.
- Objection — Object to processing for direct marketing or legitimate interests.
- Withdraw Consent — Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the details in the Contact Us section below.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Typically:
- Client project data is retained for 5 years after project completion for accounting and legal compliance.
- Marketing emails and newsletter data are retained until you unsubscribe.
- Website analytics data is retained for 26 months.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete the information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make significant changes, we will:
- Update the "Last updated" date at the top of this page
- Notify registered users via email where appropriate
- Place a prominent notice on our website
We encourage you to review this policy periodically.